DAVID TAYLOR REMODELING
The Remodeling Process: Step #3: Remodeling Completion
Workmanship matters! Although David Taylor Remodeling strives for perfection, everyone knows that small details will need attention. That is the reason behind the final “to do list”. Created near the end of the project by the Homeowner, the “to do list” contains items or tasks that need repair, adjustment or completion. The Remodeling process follows through to completion of the project and completion of the final to do list, which marks "Substantial Completion". The final payment is not due until the to-do list is completed. The final payment initiates the two years standard warranty period. Here are some typical to do list items to check for:
· Painting flaws
· Caulking flaws
· Missing hardware or hardware needing adjustment
· Trim flaws
· Electrical fixtures and outlets that need adjustment
· Plumbing fixtures that need adjustment
· Appliances that need adjustment
· HVAC controls that need adjustment
(adapted from Blue Ribbon Construction, Raleigh, NC)
Frequently asked Questions:
Can I save money by doing some work myself?
Maybe. But how do we structure the warranty? (I can't ask my electrician to warrant your fixture installation.) And who's responsible for the schedule, if your time is involved, or interference with our schedule? If we can make a clear definition (like you do some finish work AFTER our work is complete) it might work out. A major concern is typical trade warranties stipulate that once you start that finish work, you are accepting everything done to that point. For example, if you paint a wall, you've implicitly accepted the drywall work and finish. Another way to explain it might be that the final finish work gives us a last chance to catch defects that are very difficult to spot in the big picture. So, you need to be conscious of who's responsible for what, the effects on scheduling, and the impact on warranty issues.
In that same regard, can I furnish my own fixtures or other supplies?
This is easier to define and generally more acceptable, but realize that we won't cover a warranty on anything we (or our Affiliates) don't supply. So, while the installation is warranted, the fixture is not. It gets problematic here: if something you provide is damaged during installation, who will pay to replace it? If it is defective, or if the ordered item is incorrect, who will compensate for lost replacement time? When the Contractor provides the fixtures, these issues are generally covered by the Contractor's fixture markup. Your provided fixtures have to be there in advance (plumbing fixtures at rough-in, for example), and you'll need to take the dimensions and other information needed on your own to the supplier for ordering, then assume the order received is correct. There's another and perhaps better way: We often counter this kind of proposal by suggesting we give you an 'allowance' and then send you to specific vendors/showrooms for selection. That way, you get a budget, you save on some design/order time costs, and we carry the warranty on items covered by our allowance.
Note: Take a very close look at other bid allowances. An unrealistically low allowance can be misleading; you think you've got a great 'bargain' price, but only because the allowances are not commensurate with your Project. If you compare allowances, make sure they're all the same apples, or that you account for the difference.
My brother-in-law (or uncle, sister's best friend's boyfriend's father, etc.) is an electrician (plumber, drywall, etc.) -- so can he do that work for you?
Most of the answers above apply here. No one can work on a project site that is not properly insured and licensed. Our Agreement precludes anyone not authorized or included in our Agreement with you. This protects us both. What if someone of your choosing does the plumbing and we notice at the trim stage that the rough-in of the shower valve (now set in tile) is wrong? Or the toilet is misplaced by three inches? Or the stucco has damaged the clad window finishes because it wasn't cleaned in time? If we're going to be responsible, we need to direct the work and all the sub-contracts.
What if I don't like something when it is finished?
By all means, tell us first!!! I hope you tell us before it's finished, but if for whatever reason it just 'doesn't look right' at completion, let's talk about it. Did you misunderstand the description we offered? Was it damaged in transit or by another vendor or trade contractor? Was it just a poor or poorly advised placement or selection? Whatever it is, we'll work with you to find an acceptable solution. Does that mean we'll just replace or re-work it free of charge? Not necessarily, but we will find a solution that is the best position for cost, time, and your ultimate satisfaction. And, of course, if we made an error, it's on us.
Do you come back and fix things that don't turn out all right?
For most items, David Taylor Remodeling's Contract stipulates a 2-year warranty on workmanship. Materials are warranted either for that same period, or as prescribed by manufacturer. (For example, if your water heater came with a 1 year warranty, it's 1 year; if the heat pump came with a 5 year warranty, it's 5 years—but in both cases under the terms and conditions set forth under those warranties). Labor could be additional. The warranty commences at the date of substantial completion.
We always want to know first when something isn't performing, or again, just 'doesn't look right'. If we can identify the cause (or Affiliate or vendor) we'll take care of it. Or, if we can just offer some advice or tips on dealing with a maintenance issue, we'll do that, too. David Taylor Remodeling takes great pride and enjoyment in it's work, so consequently, we tend to "overbuild" to the best of our ability. Therefore, we have great confidence in the long term value and quality of our product. We want to be the first people you turn to for any building or remodeling related issue. We may not be able to find an immediate answer, but we'll ask 'til we get one. We want your patronage today AND tomorrow.
(adapted from Dakota Builders, Tucson, AZ)